Always On Time… Or You Don’t Pay A Dime
It is the McCarthy’s One Hour Heating and Air difference that keeps you, our customer, happy and satisfied. We pride ourselves with our on-time guarantee, highly skilled professionals, clean and friendly technicians, and straightforward pricing. You are our number one priority and we are determined to provide an experience that exceeds all of your expectations and solves all your heating and cooling needs. Experience the One Hour Heating & Air Conditioning difference in your area today!
Our Code of Ethics
- Time – First and foremost, we respect our customers’ time. We are “Always on time…or you don’t pay a dime!” No questions asked.
- Integrity – We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises.
- Respect for the Law – We adhere to all laws, regulations, and ordinances that pertain to the heating and air conditioning industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
- Excellence – We design, install, service and repair heating and air conditioning systems and parts in strict accordance with the highest industry standards.
- Safety & Reputation – We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the ONE HOUR brand.
- Teamwork – We support each member of the team to strengthen the brand and build successful long-term relationships.
- Service – We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
- Respect for Others – We treat our customers, fellow employees and other industry professionals with the utmost respect.
- Privacy – We show the greatest respect for the sanctity of our customers’ homes and their privacy.
- Competition – We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the ONE HOUR brand.
Our Guarantee To You
Your complete satisfaction with our services and technicians is 100% guaranteed. Our on-time guarantee is one of the best in the country, and backed by heating and air conditioning technicians that are trained, skilled and focused on exceeding your expectations. We won’t keep you waiting – “Always on time… or you don’t pay a dime.”
Total Comfort Guarantee
How do you know a company cares about the quality of their work? They stand behind it – that’s how. At McCarthy’s One Hour Heating & Air Conditioning, the warranties and guarantees are industry leading because of our experienced technicians and the high-quality parts we use. Our technicians are friendly, clean, polite, drug tested and experienced!
- On Time. We have convenient, one-hour appointment windows to better fit your schedule. If you schedule one of these appointments and your McCarthy’s One Hour Heating & Air Conditioning technician is even one minute late, the service is on us – you don’t pay a dime!
- UWIN® is a guarantee that allows elite home service contractors to provide an extra level of protection and peace of mind to residential customers.
UWIN® is a consumer service resource that allows elite home services contractors to provide an extra level of protection and peace of mind to residential home service consumers.
When you do business with a UWIN endorsed contractor, you will have an employee working in your home who has been drug tested, background checked, and properly trained.
Our company agrees to the UWIN Code of Ethics, carries current liability and workers’ compensation insurance and is licensed by all appropriate government agencies.